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FAQ

You can easily access our extensive FAQ section, which is designed to swiftly address common queries and promptly resolve any issues you might encounter.

All HOT 20

Questions

Where can I download AMD RAID Xpert software and how to use it?

You can find RAID drivers from AMD's website here. It's contain in AMD Chipset's SATA controller driver.
http://support.amd.com/en-us/download
Choose Manual select
Step 1: Chipsets
Step 2: AMD 9-series
Step 3: All 9-series
Step 4: OS version

Then you will be able to get the RAID driver from the link.

For the user manual, you can download from the link here.

https://www2.ati.com/relnotes/AMD_RAIDXpert_User_v2.1.pdf

Will A68N-5000 support Dolby HD and DTS HD MA output through HDMI port?

Yes, both Dolby HD and DTS HD MA will support by motherboard's HDMI port.

Also it could support by add on VGA card's HDMI port if the HDMI is version 1.3 or higher.

However, it will need an external decoder for these two audio formats to work.

Will A68N-5000 support two memory modules on DDR3-1600 speed?

Due to AMD specification limitation, it will support only two single side memory for DDR3-1600 speed.

If you two double side memory modules, then system will lower the DDR3 speed to DDR3-1333 automatically.

I just assemble my system, but it will shut down automatically and CPU fan stop spinning. How do I resolve it?

If system shut down automatically, then this problem could cause by CPU over-heating.

Try go to BIOS menu by press [Delete] key when system boot up.

Then check CPU temperature is under or arround 50 degrees.

If CPU temperature is over 50 degress and going up, then this could be CPU over-heat problem.

For AMD model, try to check CPU fan locked properly to the CPU bracket.

Apply some thermal grease on the CPU die surface and use copper base CPU heatsink can reduce the chance for CPU over-heat.

For Intel model, try to check CPU fan locked properly to the 4 secure holes.

Try to refer user manual from Intel CPU for proper CPU fan installation process.

After proper CPU fan installation and apply thermal grease, system should running fine and boot up to OS.

If there is any problem, please contact local dealer or local shop for system check up.

Maybe there is something wrong with your installation.

Should I update my motherboard's BIOS to latest version?

If your motherboard is running okay with current BIOS verison, we do not recommand to update the BIOS.

Because there is a chance that update BIOS can cause BIOS data corrupt and system might not boot up properly.

If you do find compatible problem or need to support latest CPU on the market.

Update BIOS might be needed and please follow BIOS download page's pdf file or FAQ here for proper BIOS update procedure.

https://www.biostar.com.tw/app/en/support/faq_content.php?S_ID=491

https://www.biostar.com.tw/app/en/manual/bios_update.pdf

How do I find local dealer for the service information?

Please go to our web page here for select each country's local dealer or distributor.

https://www.biostar.com.tw/app/en/wheretobuy/index.php

Why my A88MD cannot support DDR3-2400 speed?

A88MD will support DDR3-2400 speed by overclock the memory frequency.

If motherboard cannot boot up with DDR3-2400 speed, or system unstable.

Please try to change CPU or memory module on the system.

Because either CPU or memory module might not good enough for support DDR3-2400 speed.

J1800NH2 will show X mark on Windows system's speaker icon, how do I fix it?

Windows system will detect on-board speaker or head phone device.

When unplug it, system will show X mark on system's speaker icon.

To fix it, please open Realtek HD Audio Manager and check "Disable front audio jack detection".

You might refer earleir FAQ for this setting.

https://www.biostar.com.tw/app/en/support/faq_content.php?S_ID=469

Why my A58ML motherboard unable to boot up when use A4-4000 CPU?

Please update to latest version BIOS from our website for support AMD A4-4000 CPU.

Earlier BIOS version might not be able to support this CPU properly.

Please go to BIOS download area to get latest BIOS.

https://www.biostar.com.tw/app/en/mb/introduction.php?S_ID=701#dl

Q10

Will Intel Z97 or Z87 chipset motherboard support vPro function?

Intel Z97 and Z87 chipset do not support Intel vPro function.

Only Intel Q series chipset will be able to support it.